Ordering, Payment & Cancellation Policy
Everything at ORO is coordinated manually to maintain quality and a personal experience. Here are our ordering, payment, and cancellation guidelines — clear and simple.
Ordering Policy
Orders placed on the site are treated as order requests until final confirmation from ORO. After we receive an order we'll contact you or continue coordinating on WhatsApp as needed. Availability is only confirmed after ORO's review; some products may be limited, seasonal, or by arrangement only.
Payment Policy
Payment (Bit / PayBox / bank transfer / cash) is confirmed manually by ORO. Always include your order reference number so we can match the payment to your order. There is no automatic payment confirmation.
Changes & Cancellations
Want to change or cancel? Message us on WhatsApp as soon as possible with your order number. If preparation hasn't started we'll do our best to help. Once prepared, packed, or scheduled for handoff, changes may not be possible — we'll still try to help however we can.
Collection and Delivery
Website orders are available for self-collection from Gan Yavne by prior arrangement, or delivery to Gan Yavne and Ashdod only — coordinated via WhatsApp. We do not deliver to other cities.
Storage After Handoff
After pickup/delivery, storage is the customer's responsibility. Keep filled chocolate in a cool, dry, shaded place. Refrigerate in summer. Never leave it in a car, in the sun, or in a hot environment.
Kashrut
Our filled bars are kosher — produced in a certified kosher chocolate kitchen. Our other chocolates are handmade: all ingredients are kosher, though without certification. For further questions, please contact us via WhatsApp.
Quality Issue
Received a product that looks defective? Message us on WhatsApp as soon as possible with your order number, a photo/video, and a short description. We'll review the case manually and respond with an appropriate solution. ORO is committed to quality and will handle every case fairly and quickly.